Agentic IVR Dashboard

AI Performance Insights

Your AI is performing exceptionally well with a 93% self-service rate. Based on call analytics, we recommend adding more context for laptop warranty inquiries to improve resolution rates.

7% increase in call resolution

12% decrease in transfers

Skill Based Routing

Sales - Laptop

Sales - Smartphone

Sales - Wearable

Support - Laptop

Support - Smartphone

Support - Wearable

AI Configuration

AI Model

Initial Greeting

Hello! I'm your AI assistant at TechCo. How can I help you today with our laptops, smartphones, or wearable devices?

Max Conversation Turns

Transfer Threshold AI will transfer call to a human agent if confidence drops below this percentage

Agentic IVR Dashboard

Total Calls

Self-Service Rate

Avg. Call Duration

Transfer Rate

AI Performance Insights

Skill Based Routing

AI Configuration